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We are hiring

Work For Alpha

Our mission is simple: to build the world’s best software for event organisers, promoters, drivers, time keepers and karting venue operators.

Customer Support Representative


Alpha's new Customer Support Representative will help our ever-expanding client base to maximise their use of our software. You will be the guardian of our brand and champion of our customers. You will be tasked with ensuring prompt attention, friendly communication, and thoughtful resolution of all client interactions. You are driven to go the extra mile to make an experience special. You are comfortable adapting to our ever-shifting priorities as we support rapid growth and change in our products. You love making a difference through your work, and are always looking for ways to improve the customer experience.

Outcomes
  • Respond to customer emails efficiently while maintaining quality and empathy.
  • Help customers with urgent queries over the phone.
  • Keep internal and external knowledge bases and documentation up to date.
  • Identify patterns in bug reports and feature requests and escalate appropriately.
  • Work autonomously and take responsibility for completing projects.
Competencies
  • Exceptional communicator, both written and verbal.
  • Your positive attitude is able to manage and resolve conflict with ease.
  • Both a team player and an autonomous worker.
  • Strong problem-solving skills.
  • Highly organised and detail orientated.
  • Enthusiastic about documentation and enhancing training material.
  • Flexible and able to switch between tasks/projects when new needs arise.
  • Able to work remotely.
  • Available to work evenings and weekends on occasion.
Benefits
  • Competitive salary.
  • Work from home.
  • Flexible working hours.
  • Chance to become an integral part of a fast growing company.
  • Pension contribution.

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Meet the Makers

Alpha Timing

Alpha Timing was founded in 2013 by Will Alderson and Will Tew.

Will Tew
CEO
Prior to Alpha, Will setup the British Universities Karting Championship and British Schools Karting Championship to open up motorsport to young people on a budget.
Will Alderson
CTO
When all of the timing software on the market is not flexible enough what do you do? You create your own of course! That's what Will does, he loves making flexible software.
Nick Sullivan
DESIGN & MARKETING
Nick was born with a pencil in his hand and brings decades of design skills to Alpha. In his free time he likes to make drum and bass music and travel
Enver Meyer
SALES
Enver has more than a decade's worth of experience running go-karting venues in the UK and brings all of that knowledge to Alpha to help us make the best software for the UK leisure industry.
You?
various
We're looking for passionate staff to come and join Alpha, to help us take Alpha to the next stage on our journey. Check out our jobs section for open positions.